Business Communication is the method of communicating information between staff members within and outside of a business. The communication takes place through written or verbal forms of communication, telephone calls, faxes or visits to the workplace. Some of the methods of communication used are by telephone, pager, email or personal contacts such as letters, emails and Skype.
Communication in business communication is performed by people at various levels of an organization. It ranges from the upper level management to the frontline employees who communicate with customers directly. Communication in business can be performed at the top or at the bottom. Usually there are two main types of communication, upward and downward.
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When the flow of information in business communication is poor, there are two main types of communication that takes place, upper-down and downward. An example of upward communication is from top-down, which is from top management to the front line employees. For downward communication, it usually happens from bottom-up, which is from lower management to the frontline employees. Poor communication in business can occur if upper-level employees do not follow proper procedures or if they fail to perform their duties. It also can occur if top-down communication is poorly executed by lower-level employees. The main reason for poor communication in business is poor planning on both sides, wherein the wrong message is sent or received.